User Terms and Conditions

This page sets out the terms and conditions that govern your use of Loki’s online casino services in Canada. It explains our relationship with users, the rules that apply when you register and play, and the responsibilities both you and we accept. By creating an account and using the platform you agree to these general terms and any specific rules that apply to promotions or payment methods.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Only one account per person, household or device is permitted. You must notify us immediately if you suspect unauthorised access. We may apply account limits, require account verification, and suspend or close accounts where we suspect fraud, chargebacks, bonus abuse or other breaches of these terms.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory - at least 18 years of age or higher where local law requires. You must also be located in a jurisdiction where access to our services is permitted. We reserve the right to refuse registration or restrict access from certain locations. Providing false or misleading information during registration is a breach of these terms.

Acceptable platform use

Players must not use the platform for unlawful purposes or to circumvent controls, including use of VPNs or anonymising tools to bypass geographic restrictions. Automated play, collusion, multiple-account schemes, chargeback activity and other abusive behaviours are prohibited. We may monitor gameplay and transactions for unusual activity and take action, including limiting play or withholding funds, when rules are breached.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms that accompany each offer. Promotions may include wagering requirements, game restrictions, maximum bet limits while a bonus is active and expiry periods. Only one active bonus may apply in some cases and we may withhold, cancel or reclaim bonuses where we determine misuse or unfair advantage. Terms for any particular promotion take precedence over these general terms where stated.

Deposits and withdrawals

Payment methods, limits and availability vary by region. Deposits must be made from accounts or instruments in your name unless otherwise agreed. Withdrawals may be subject to verification, identity checks and AML screening before processing. We may require documents to confirm identity or source of funds. Transaction processing times depend on the payment provider and method; external fees charged by banks or payment services are the responsibility of the player unless stated otherwise.

Account limits and verification

We may impose deposit, wagering or withdrawal limits and require additional verification at any time. Limits may be adjustable on request subject to identity and source-of-funds checks. Failure to complete verification may delay or prevent withdrawals and could lead to account suspension.

Dispute resolution

If you have a concern, contact our support team at [email protected] with details of the issue. We aim to respond and resolve matters promptly. If a dispute remains unresolved, we will explain available escalation routes which may include independent mediation where applicable. Use of the service does not remove your right to seek redress through applicable consumer protection channels.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email where you have provided one. Continued use of our services after the change constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.