Loki Casino Privacy Policy
This Privacy Policy explains how Loki collects, uses, stores, and protects personal information when you register, play, or otherwise interact with our online casino services in Canada. We describe the types of information we collect, why we use it, and the choices available to you. Our goal is to keep your personal data secure and to be transparent about how it is processed.
Types of data we collect
We collect a range of information to operate your account, process payments, meet legal obligations, and provide support. Data we may collect includes:
Personal data
Full name, date of birth, address, email, phone number, identification documents (passport, driver’s licence, utility bill) for identity verification and KYC checks.
Technical data
Device and browser information, IP address, operating system, screen resolution, and connection data used to maintain account security and improve our services.
Transactional data
Deposit and withdrawal history, payment method details, transaction references, bonus use, and game activity necessary to process payments, resolve disputes, and comply with anti-money laundering checks.
How we use your information
We use your information for account administration, identity verification, payment processing, fraud prevention, and customer service. Other uses include complying with legal obligations, maintaining account security, and sending service-related communications. Where you have provided consent, we may also use your contact details to send marketing messages about available products and promotions. You can opt out of marketing at any time.
Data protection practices
We protect your personal information with technical and organisational measures such as encryption of sensitive data, secure server environments, access controls, and regular security reviews. Access to personal data is limited to authorised staff and third-party providers who need the information to perform services for us. We also maintain backups and incident response processes to address security events.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember preferences, analyse usage, and support functionality. Analytics providers help us understand site performance and customer behaviour. You can manage cookie settings through your browser or the site cookie controls. Disabling certain cookies may affect site functionality.
User rights
If you are a registered player in Canada you have rights over your personal data, including the right to access, correct, or request deletion of your information where permitted by law. You may also withdraw consent to certain processing activities and opt out of marketing communications.
Access, correction and deletion of data
To access, update, or request deletion of your personal data, sign in to your account or contact our support team through the site. We may request proof of identity before making changes. Requests to delete data may be limited where we must retain records for legal, tax, or fraud-prevention reasons.
Information sharing and third parties
We share data with payment processors, identity-verification providers, game providers, analytics vendors, and legal or regulatory authorities when required. Some partners may process data outside Canada. We require third-party providers to protect personal information and use appropriate safeguards.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal obligations. Material changes will be posted on the site and, where appropriate, registered users will be notified. Continued use of our services after updates indicates acceptance of the revised policy.