Responsible Gambling Policy

At Loki we are committed to safer gambling and to helping players keep their play controlled and enjoyable. We take player safety seriously and offer clear tools, limits, and support options so you can manage your activity. If you ever feel that gambling is becoming a problem, we encourage you to use the tools below or contact support for help.

Player protection principles

We believe gambling should be entertainment, not a source of harm. Our approach focuses on clear information, easy-to-use controls, and prompt support. We respect privacy while taking steps to reduce risk for vulnerable players, and we will work with you if you need to adjust your account or access additional help.

Activity-control tools

Players can control their account activity through settings and responsible-play features. These include adjustable deposit limits, loss limits, and session reminders. You can request changes in your account area or by contacting support. Changes may take effect immediately or after a short processing period, depending on the request.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, though increases may require a waiting period. We encourage starting with conservative limits and adjusting only if you are comfortable doing so.

Loss limits

Loss limits help you cap net losses over a chosen period. These limits are separate from deposit controls and can be set to match your personal budget. If you reach a loss limit, further play will be paused until the limit resets or you request an adjustment.

Time limits and session reminders

Use session reminders to track how long you play and to take scheduled breaks. You can set reminders for session length or receive periodic notices during play. Account breaks allow you to suspend activity for a short period without closing your account.

Self-exclusion

If you need a longer break, self-exclusion lets you suspend access to your account for a defined period. During self-exclusion you cannot log in or place bets. We also support longer-term exclusion requests; contact support if you need assistance or want to discuss options.

Signs of problematic behaviour

Warning signs may include chasing losses, borrowing money to play, neglecting responsibilities, hiding activity, or rapid escalation of stakes. If you or someone you know shows these signs, consider using limits, taking a break, or seeking professional help.

Tips for maintaining control

Practical steps include setting strict deposit and loss limits, scheduling regular breaks, using session reminders, tracking time and spend, and avoiding gambling when stressed or under the influence. Talk openly with friends or family if you feel gambling is affecting your life.

Professional help and support organisations

If you need further support, reach out to provincial problem gambling helplines or national and international services such as Gamblers Anonymous and Gambling Therapy. Our support team can also point you to local resources. For immediate assistance with account controls, contact support via your account and we will help you take the next step.